📝Geontacom User Manual
1. Introduction
Welcome to Geontacom, your comprehensive solution for streamlined communication through bulk
SMS and Email. Designed with versatility and efficiency in mind, our web application empowers
businesses, organizations, and individuals to effortlessly connect with their audience on a large
scale.
2. Product Overview
Geontacom is a feature-rich web application designed for comprehensive mass communication,
featuring seamless email and text SMS messaging capabilities. Key features include:
Email Sending via SMTP: Reliable and secure email communication facilitated through SMTP integration.
Text SMS Messaging: Utilization of popular SMS API gateways.
Campaign Management: Empowers both users and admins to create, manage, and track campaigns efficiently, enhancing targeted and strategic messaging.
Multiple Gateway Integration: Add and manage multiple gateways, enabling diverse choices for SMS and email providers.
Subscription Plans: Dynamic subscription plans that allow users to have a more robust business model.
Queue System for Bulk Requests: Smooth handling of bulk messaging requests through a robust Laravel Queue system.
3. Getting Started
To access Geontacom, please visit https://geontacom.geonta.com/ .
If you are a new user, you will need to create an account to get started with our services.
Click the “Get Started“ button located on the homepage. You’ll be required to provide your
name, email and create a password for your account. Please ensure that you use a valid email
address as it will be used for account verification and communication purposes.
If you already have an account, simply click on the “Sign In“ button located on the navigation bar
on the homepage. Enter your registered email address and password in the designated fields.
Afterward, you'll be directed to the user dashboard.
In case you forget your password, you can reset it by clicking on the “Forgot Password“ link on
the login page. Follow the instructions to reset your password.
4. Navigating the User Dashboard
Once you’ve successfully registered or logged in into Geontacom, you’ll be directed to your user
dashboard. Here, you’ll find a centralized hub for managing your account, contacts messages and
emails. Lets take a closer look on how to navigate the user dashboard:
Dashboard Overview
Upon logging in, you'll be greeted with an overview of your dashboard.
Top Bar Navigation
At the top of your user dashboard, you’ll find a navigation bar that provides quick access to
various tools and settings.
Here is a breakdown of the different options available:
1. Dashboard Expansion
To maximize your workspace, you can expand the dashboard by clicking on the expand
icon. This will hide the sidebar giving you a full screen view of your dashboard.
2. Back to Website
Need to navigate back to our website for more information? Simply click on the globe
icon. This will redirect you to our main website where you can explore additional
resources, or learn more about our services.
3. Profile
This section allows you manage you account settings. Click on your profile name or
photo to access options such as:
a. Profile Setting
Update your personal information, including name, email address and profile
picture.
b. Password Update
Change your account password for security purposes.
c. Logout
Logout of the dashboard. You will be redirected to the website.
Sidebar Navigation
Located on the left-hand side of your user dashboard, the sidebar provides easy access to
various features and functionalities of our application.
Here is a detailed overview of each item in the sidebar:
1. Dashboard Overview
The dashboard overview section provides a snapshot of your recent activity, remaining
SMS and Email credits, SMS and Email statistics and credit and transaction logs.
2. Subscription
Within the Subscription section, you can explore our available plans and choose the
subscription that best fits your needs.
2a. Plan
Browse through our various plans tailored to suit different usage levels and
requirements. Each plan offers unique features and benefits designed to optimize
your messaging experience.
2b. Subscription
Discover the types of subscriptions available, including monthly, yearly and custom
plans.
3. SMS Message
The SMS Message section allows you to manage and send SMS messages effectively. To
send a message, you need to first top up so that you can buy SMS credits. To top up
credit, click on the “Top up Credit “ button on your dashboard.
A popup will appear requiring you to enter the amount you wish to spend on the SMS
messages. After paying for the credit, your credits will now increase and you can easily
send SMS messages. Visit the send message part so that you can set a target audience,
select the message type and select an SMS gateway type.
Here is a breakdown of this section components:
3a. Send Message
(i). Set Target Audience
Choose your recipients from various options, including sending to a single
audience, a group audience, or importing contacts from a csv or excel file.
(1). Single Audience
Send an SMS message to a single person by entering their phone
number in the single input form.
(2). Group Audience
Send an SMS message to a group of contacts that you have
created in the SMS Phonebook section.
(3). Import File
Import a file with contact then send a message to those contacts.
Examples of files are a like an excel sheet or csv file, with
contacts that you want to send an SMS message to. There is a sample of
files that you can download.
(ii). Schedule and message
Select the type of message you wish to send and schedule your messages
to be sent at a later date and time at this part.
(1). Message Type
Select between standard text messages or unicode messages to
accommodate special characters or non-Latin scripts.
(2). Schedule Message
Schedule your messages to be sent at a later date and time,
ensuring timely delivery and optimal engagement. Click on the
calendar icon to choose the date when you want your message
to be sent. A calendar will be displayed, allowing you to select the
desired date and time for your message to be sent.
(iii). Gateway Selection
Choose from multiple gateways for sending your SMS messages, allowing
you to optimize delivery rates and costs. Click on the dropdown arrow next to
the Gateway Selection field.
This action will prompt a list to appear, displaying all the available gateway
options.
(iv). Write Message
(1). Message
Compose your message effortlessly using the provided form.
Input your message content, personalize it to resonate with your
audience, and ensure it effectively communicates your intended
message.
(2). Record Message
Utilize the record button to capture your message via audio
instead of typing it. This feature adds a personal touch to your
communications and caters to diverse user preferences.
(3). Templates.
Choose from a selection of pre-designed templates to streamline
your message creation process. Templates offer convenience and
consistency, enabling you to craft professional messages
efficiently.
(4). Submit
Once you've finalized your message content, options, and
preferences, simply click the submit button to dispatch your
message to the selected audience.
3b. Message History
View a detailed history of all SMS messages sent from your account. This
includes information such as sender, recipients, credits, delivery status, and
timestamps.
3c. Campaigns
Create, manage, and track campaigns efficiently, enhancing targeted and
strategic messaging. Click on the “Add New“ button to add a campaign.
You will required to enter your campaign name, the target audience , the type
of message you want to send and also select the gateway type that you want
to use.
You can also schedule when to send the campaign. Click on the calendar icon
to choose the date when you want your message to be sent.
A calendar will be displayed, allowing you to select the desired date and time
for your message to be sent. You can also set how often you want to repeat
the campaign and select when to repeat the campaign. After that submit
your campaign.
4. Email Control
The Email Control section allows you to manage and send emails effectively. To be able to
send email messages, you are required to first configure your email gateway. To
configure your email gateway, go to the “Gateway Section“ on the sidebar. Click on the
Email part. On the mail configuration page, there is a “+“ button at the bottom-right
corner of the page. Click on that button and a page for adding new mail gateway will
popup.
You will be required to select the gateway type that you want. There are several
gateway types that we have including SMTP, SendGrid, AWS, Mailjet and Mailgun.
You will be required to fill the name and address from which the emails will be
sent and also the status of the gateway whether it is active or inactive.
Submit the new gateway.
Every user is allocated 30 free Email Credits. When the free credits are over or you
wish you add more email credits you can buy a subscription plan. Click the
“Buy Credit“ button on the dashboard to see the available plans.
After that visit the send mail part under the Mail Control section or on your
dashboard click on send mail so that you can set a target audience, select the
message type and select an SMS gateway type.
Here is a breakdown of the Email Control components:
4a. Send Email
(i). Set Target Audience
Choose your recipients from various options, including sending to a single
person, a group audience, or importing contacts from a csv or excel file.
(1). Single Audience
Send an email message to a single person by filling their email
address in the single input
(2). Group Audience
Send an email to a group of emails that you have created in the
Mail Phonebook section.
(3). Import File
Import a file with emails then send a message to those emails.
Examples of files are a like an excel sheet with emails that you
want to send an email to. There is a sample of files that you can
download.
(ii). Write Message
(1). Email
Compose your email effortlessly using the provided form. Craft a
compelling subject line for your email to capture the attention of
your recipients and encourage them to open and read your
message. Specify the sender's email address from which the email
will be sent. This optional field allows you to personalize the
sender information for enhanced credibility and recognition.
Provide a reply-to email address where recipients can respond to
your message. This ensures that any replies are directed to the
appropriate inbox for timely follow-up and communication.
(2). Email Editing tools.
Enhance your email content using a range of editing tools tailored
to suit your preferences. Whether you're formatting text, adding
images, or incorporating hyperlinks, these tools empower you to
create visually appealing and engaging emails that resonate with
your audience.
(3). Templates.
Choose from a selection of pre-designed templates to streamline
your message creation process. Templates offer convenience and
consistency, enabling you to craft professional messages
efficiently. Once you've finalized your email content, options, and
preferences, simply click the submit button to dispatch your email
to the selected audience.
(iii). Schedule and message
Plan your email communications effectively by scheduling messages to be
sent at a later date and time. Click on the calendar icon to choose the date
when you want your message to be sent. A calendar will be displayed,
allowing you to select the desired date and time for your message to be
sent.
(iv). Gateway Selection
Choose from multiple gateways for sending your email messages, allowing
you to optimize delivery rates and costs. Click on the dropdown arrow next
to the Gateway Selection field. This action will prompt a list to appear,
displaying all the available gateway options.
4b. Message History
View a detailed history of all emails messages sent from your account. This
includes information such as subject, recipients, delivery status, and
timestamps. You can view the sent email by clicking the screen icon under the
action column.
4c. Campaigns
Create, manage, and track campaigns efficiently, enhancing targeted and
strategic messaging. Click on the “Add New“ button to add a campaign. You
will required to enter your campaign name, the target audience , the type of
message you want to send and also select the gateway type that you want to
use. You can also schedule when to send the campaign.
Click on the calendar icon to choose the date when you want your message
to be sent. A calendar will be displayed, allowing you to select the desired
date and time for your message to be sent. You can also set how often you
want to repeat the campaign and select when to repeat the campaign. After
that submit your campaign.
5. Manage Templates
Create and edit templates for your messages. Templates allow you to streamline your
messaging process by providing pre-defined content that you can easily reuse for your
SMS and email communications.
5a. SMS Templates
Create and manage templates specifically for your SMS messages. To add a new
SMS template, click the " +" button .
You will be required to enter the name and message of the new template.
Submit the new template. Your templates will be listed on the SMS Templates. You
can update templates using the pen icon or even delete it by clicking the trash icon .
5b. Email Templates
Create and manage templates for your email communications. Email templates
allow you to save time and ensure consistency in your messaging by providing
pre-defined content for your emails. To create a new email template, click the
" Create Template" button.
You will be prompted to enter the name of the template and to select a provider.
The provider can either be Bee Pro or Texteditor .
For the Bee Pro you can choose from the available templates which you can
customize to meet your needs.
The Texteditor template you can add html code that you have to create your
template.
Save the new template. Your templates will be listed on the Email Templates. You
can update templates using the pen icon or even delete it by clicking the trash icon .
6. SMS Phonebooks
Manage your contacts and groups for sending SMS messages. Organize your contacts
efficiently and create groups to streamline your messaging process.
6a. Groups
You can create and organize groups for your contacts. Groups allow you to
categorize your contacts for easier management and targeted messaging. To
create a new group, click the " +" button . Your existing groups will be listed here
for easy access and organization.
You will be prompted to add the name of the group and to select the status of the
group whether it is active or inactive.
Submit the group. Your groups will be listed under groups of contact. You can
update an email using the pen icon or even delete it by clicking the trash icon .
6b. Contacts
Manage your individual contacts here. You can add contacts manually, import
contacts from a file, or export your contacts for backup or sharing purposes.
(i). Add Contact
To add new contact, click one the “ Add New Contact“ button.
You will be required to provide the contact number, the name, group which the
contact belongs to and the status of the contact.
Submit the contact. Your contacts are listed under Select SMS Contact Options.
You can update an email using the pen icon or even delete it by clicking
the trash icon .
(ii). Import Contact
Import contacts from a file to quickly add multiple contacts at once. Click
the “ Import Contact“ button to import either a csv or excel file.
You will be prompted to select the name of the group the contacts will
belong to and then required to choose a file which should either be a csv
or an excel file that has your contacts.
Submit the contacts and check them under Select SMS Contact Options.
(iii). Export Contact
Export your contacts to a file for backup or sharing. Click the “ Export
Contact“ button to import either a csv or excel file.
7. Mail Phonebooks
Manage your contacts and groups for sending email messages. Organize your contacts
efficiently and create groups to streamline your email communication process.
7a. Groups
You can create and organize groups for your emails. Groups allow you to categorize
your contacts for easier management and targeted messaging. To create a new
group, click the " +" button .
Your existing groups will be listed here for easy access and organization.
You will be prompted to add the name of the group and to select the status of the
group whether it is active or inactive.
Submit the group. Your groups will be listed under groups of contact.
7b. Mail
Manage your individual contacts here. You can add contacts manually, import
contacts from a file, or export your contacts for backup or sharing purposes.
(i). Add Contact
To add new contact, click one the “ Add New Contact“ button.
You will need to provide the email, the name, group which the email
belongs to and the status of the contact.
Submit the contact. Your contacts are listed under Select SMS Contact
Options. You can update an email using the pen icon or even delete
it by clicking the trash icon .
(ii). Import Contact
Import contacts from a file to quickly add multiple contacts at once. Click
the “ Import Contact“ button to import either a csv or excel file.
You will be prompted to select the name of the group the contacts will
belong to and then required to choose a file which should either be a csv
or an excel file that has your contacts.
Submit the contacts and check them under Select SMS Contact Options.
(iii). Export Contact
Export your contacts to a file for backup or sharing. Click the “ Export
Contact“ button to import either a csv or excel file.
8. Gateway Setting
Within this section, you can manage the gateways for both SMS and Email messaging.
Gateways play a crucial role in facilitating the delivery of your messages, ensuring
reliability and efficiency in communication.
8a. SMS Gateway
Here you can configure and manage the gateways for sending SMS messages.
You can set up either an API Gateway or an Android Gateway as your default
gateway.
Each gateway may offer unique features and capabilities to suit your messaging
requirements. To add an SMS gateway, click on the "+" button at the bottom-right
corner of the Gateway Method page.
You will be required to fill the fields that have a star "*" on them.
A unique thing here is that you can fill in your own Sender ID for brand
recognition and legitimacy.
8b. Email Gateway
Manage your email gateways here for sending email messages. Select the email
gateways that best align with your email delivery needs, whether you prioritize
deliverability, speed, or other factors.
Configuring your email gateways effectively ensures reliable and efficient email
communication with your audience. To add an email gateway, click the " +" button
at the bottom-right corner of the email gateway page.
Select the gateway type of your own preference. There are several gateway
types that we have including SMTP, SendGrid, AWS, Mailjet and Mailgun.
You will be required to fill the fields that have a star "*" on them.
Submit the new gateway. Your gateways will be listed under email gateway list. You
can view the information about a gateway by clicking the information icon ,
update a gateway using the pen icon or even delete it by clicking the trash
icon .
9. Transaction Logs
Transaction Logs section is where you can view detailed records of your transactions.
Transaction logs provide transparency and accountability by documenting
each transaction, including essential details such as the date of transaction,
transaction number, amount, and additional information related to the transaction.
10. Payment History
Payment History section, where you can track and review your past payments. Your
payment history provides a comprehensive record of all transactions made, including
essential details such as the date of payment, transaction number, amount, status, and
available actions.
11. Credit Logs
In this section, you can track the usage of your credits for both email and SMS messaging.
Your credit logs provide detailed records of credit usage, including essential details such
as the transaction number, credit used, post-credits (remaining credits), date, and
additional transaction details.
11a. SMS Credit Logs
Track your credit usage for SMS messaging. Keep an eye on the usage and
availability of credits for sending SMS messages.
11b. Email Credit Logs
View your credit usage history for email messaging. Monitor the allocation and
consumption of credits for your email communications
12. Support Tickets
In the Support Tickets section, you'll find comprehensive details for each inquiry,
including the timestamp, ticket number, subject, priority level, current status,
and available actions. This allows for efficient management and resolution of
all support-related matters.
To add a ticket, click the " +" button at the bottom-right corner of the support ticket
page.
You will find a support ticket form where you will be required to write the subject of the
ticket, select the priority of the ticket, describe the ticket and you can also upload a file
that has your ticket.
Submit the ticket. You can view see your tickets under support tickets. Using the screen
icon on each ticket, you view any of your tickets .
When you view the ticket, you will see a form where you can reply to admin or close
the ticket.
13. Generate API Key
Generate an API key for seamless integration with our platform's API services.
Simply click the "Generate API Key" button, and a unique API key will be generated
instantly. The generated key will be displayed in the form. Use the "Copy " button
to quickly copy the key to your clipboard for easy access during integration.
14. API Documentation
Explore our comprehensive API documentation to integrate seamlessly with our
platform's email and SMS functionalities. Gain access to endpoints for sending and
receiving both emails and SMS messages.
Leverage our APIs to automate your communication workflows and enhance your user
experience. To view the detailed documentation for each endpoint including request and
response formats , click on the plus icon " +" .
14a. Email
(i). Send Email
Use this endpoint to send emails programmatically. Include subject, email,
message content, sender name, and other relevant parameters to customize
your email communications.
(ii). Receive Email
Receive incoming emails directly through our platform. The response will
include relevant email metadata such as recipient email, content, status, and
the latest update time.
14b. SMS
(i). Send SMS Message
Send SMS messages programmatically using this endpoint. Specify the
message content, recipient phone numbers, and optional parameters to
tailor your SMS communications.
(ii). Receive SMS Message
Receive incoming SMS messages through our platform. The response will
include status, recipient number, message content, and the last update
timestamp.
Last updated
